Doctorate course in hotel management
Want to work in a fast-paced, dynamic industry with strong …
What you'll learn
1 Introduction
The Hotel Industry
The Scope of the Industry
The Firm in the Hotel and Catering Industry
Hotel Management
Planning
Policy
2 Organisation of the Hotel Workplace
Organisation
The Nature and Purpose of Organisation
The Mechanistic View of Organisation
The Human Relations View of Organisation
The Systems Approach to Organisation
Organisation Structure
The Informal Structure
Hotel Organisation
3 Staff Management in Hotels
Work Charts
Communication and Coordination
Staff Management
Monitoring Workloads and Work Procedures
Authority/Chain of Command
Career Structure
4 Control Systems
Sources and Storage of Information
Creating and Maintaining Information
Creating and Maintaining Control Systems
Types of Control
Production Control
Quality Control
Sales Control
Labour Utilisation Control
Materials Control
Maintenance Control
Financial Control
Setting Standards and Corrective Action
Work Study
Organisation and Methods
5 Front Desk Management (Reception)
The Functions of the Front Office
Customer Service
Dealing with Grievances & Complaints
Understanding Communication
Conversation Development
Using the Telephone
Business Letters
Promotions and Customer Relations
Client Interpersonal Skills
Self Esteem & Reinforcement, etc
6 Servicing Rooms and General Cleaning
Service Equipment
Direct Purchase of Hire of Equipment
Linen: Purchase or Hire
Choice of Fabrics
Structure and Properties of Fibers
Linen Room Organisation
7 Building and Facility Management
Daily
Periodic and Planned Preventative Maintenance
Frequent Maintenance Problems
Safety,
Furniture Fittings
Managing Maintenance
Building Maintenance
Toilets and Locker Rooms
8 Activities Management
Tour desk
Gymnasium
Events (eg. Weddings, balls etc)
In house Services
Recreation Facilities
Guest Information Services
Swimming Pools
Spa & Sauna Facilities
Activities Management
Tourism
9 Food Service
Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc)
Kitchen Design & Equipment
Service Facilities
Food Service Management
Food Purchasing
Dealing with Complaints
-53%
Master of hotel management
Want to work in a fast-paced, dynamic industry with strong …
What you'll learn
1 Introduction
The Hotel Industry
The Scope of the Industry
The Firm in the Hotel and Catering Industry
Hotel Management
Planning
Policy
2 Organisation of the Hotel Workplace
Organisation
The Nature and Purpose of Organisation
The Mechanistic View of Organisation
The Human Relations View of Organisation
The Systems Approach to Organisation
Organisation Structure
The Informal Structure
Hotel Organisation
3 Staff Management in Hotels
Work Charts
Communication and Coordination
Staff Management
Monitoring Workloads and Work Procedures
Authority/Chain of Command
Career Structure
4 Control Systems
Sources and Storage of Information
Creating and Maintaining Information
Creating and Maintaining Control Systems
Types of Control
Production Control
Quality Control
Sales Control
Labour Utilisation Control
Materials Control
Maintenance Control
Financial Control
Setting Standards and Corrective Action
Work Study
Organisation and Methods
5 Front Desk Management (Reception)
The Functions of the Front Office
Customer Service
Dealing with Grievances & Complaints
Understanding Communication
Conversation Development
Using the Telephone
Business Letters
Promotions and Customer Relations
Client Interpersonal Skills
Self Esteem & Reinforcement, etc
6 Servicing Rooms and General Cleaning
Service Equipment
Direct Purchase of Hire of Equipment
Linen: Purchase or Hire
Choice of Fabrics
Structure and Properties of Fibers
Linen Room Organisation
7 Building and Facility Management
Daily
Periodic and Planned Preventative Maintenance
Frequent Maintenance Problems
Safety,
Furniture Fittings
Managing Maintenance
Building Maintenance
Toilets and Locker Rooms
8 Activities Management
Tour desk
Gymnasium
Events (eg. Weddings, balls etc)
In house Services
Recreation Facilities
Guest Information Services
Swimming Pools
Spa & Sauna Facilities
Activities Management
Tourism
9 Food Service
Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc)
Kitchen Design & Equipment
Service Facilities
Food Service Management
Food Purchasing
Dealing with Complaints
The Ultimate MySQL Bootcamp: Go from SQL Beginner to Expert
This course is designed to start you on a path …
What you'll learn
Describe the structure and functionality of the world wide web, create dynamic web pages using a combination of HTML, CSS, and JavaScript
Apply essential programming language concepts w
Creating HTML forms, select an appropriate web hosting service
Publish your webpages for the world to see.
Be able to develop a working model for creating your own personal or business websites in the future
Fully prepared to take the next step in more advanced web development or design course or specialization.
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What you'll learn
Describe the structure and functionality of the world wide web, create dynamic web pages using a combination of HTML, CSS, and JavaScript
Apply essential programming language concepts w
Creating HTML forms, select an appropriate web hosting service
Publish your webpages for the world to see.
Be able to develop a working model for creating your own personal or business websites in the future
Fully prepared to take the next step in more advanced web development or design course or specialization.
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What you'll learn
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Apply UX strategies to a site's content & design
Understand Information Architecture to enhance the content on your website
Know what dictates how your website should look
Design and code a B2B website, a B2C blog, and an e-commerce site
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What you'll learn
This course will help you stand out as a web designer, teaching you how to apply User Experience (UX) strategies that will make every site you build useful, usable, and valuable.
Improve Your Website with UX Strategies
Apply UX strategies to a site's content & design
Understand Information Architecture to enhance the content on your website
Know what dictates how your website should look
Design and code a B2B website, a B2C blog, and an e-commerce site
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Graphic Design is all around us! Words and pictures—the building …
What you'll learn
Learned how to explore and investigate visual representation through a range of image-making techniques
Understand basic principles of working with shape, color and pattern
Been exposed to the language and skills of typography
Understand and have applied the principles of composition and visual contrast.
Free
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Even if you’re a complete beginner, this course will show …
What you'll learn
This course will help you stand out as a web designer, teaching you how to apply User Experience (UX) strategies that will make every site you build useful, usable, and valuable.
Improve Your Website with UX Strategies
Apply UX strategies to a site's content & design
Understand Information Architecture to enhance the content on your website
Know what dictates how your website should look
Design and code a B2B website, a B2C blog, and an e-commerce site
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